Privacy Policy – Kirkland Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Kirkland Restoration Pros is a locally operated restoration company founded in 2015 by Gregory Wise and Joseph Park. We provide property restoration services such as water damage cleanup, flood drying, mold remediation, and related recovery work for homes and businesses.

This Privacy Policy explains how information is collected, used, and protected when you visit and interact with our website at https://waterrestorationkirkland.com/ and when you contact us for services.

This policy applies to information handled within Kirkland, Washington and surrounding service areas. We are committed to treating your information with care and using it only in ways that support safe, reliable, and professional service.

Information We Collect

We collect information that you choose to provide, such as your name, address, and service request details when you contact us. We may collect job and property information needed to complete restoration work, including room conditions and damage descriptions. Photos and other documentation may be collected to support estimates, work planning, and insurance needs.

We collect basic device and usage data when you visit our site, such as browser type and pages visited. Cookies or similar tools may be used to improve site function. We may also receive limited information from service partners when relevant to your project.

How We Use Information

We use your information to deliver services in a reliable and safe way. This includes scheduling appointments, preparing estimates, completing restoration work, and supporting billing. Information may be used to create insurance documentation when requested. We use data to support safety practices, quality control, and internal staff training.

Your information helps us respond to questions and provide customer support. We also review website usage to improve site performance and user experience. Information may be used to detect and prevent fraud and to meet legal and regulatory obligations. We only use information in ways that are connected to our restoration services and business operations.

Cookies and Similar Technologies

Cookies and similar technologies are small tools that help our website work smoothly and understand how visitors use the site. These tools can remember basic settings, track page visits, and support site security. Some cookies are essential for basic site function, while others help us understand general traffic and performance.

You can limit or clear cookies through your browser settings at any time. If you choose to block cookies, some website features may not work as expected. We do not use cookies to collect highly sensitive personal information. These tools are used only to support usability and basic site improvement.

Sharing and Disclosure

We may share information when it is necessary to complete your restoration project. This can include sharing limited details with trusted service partners and subcontractors who assist with specialized work. With your permission, information may be shared with insurance companies to support claims.

We may share data with payment processors to complete transactions. Information may be disclosed to meet compliance, safety, or legal obligations when required by law. We do not sell personal data to third parties. We only share the minimum information needed to perform services or meet legal responsibilities and work to ensure partners handle information responsibly.

Data Retention

We keep records for as long as needed to support business operations, safety, tax, and legal requirements. Retention periods can vary depending on the type of document, such as service agreements, invoices, and inspection reports. Photos and project documentation may be stored to support warranties, quality assurance, and insurance processes.

We aim to keep information only for a reasonable and necessary period. When information is no longer required, we take reasonable steps to securely dispose of or anonymize it. We follow applicable regulations when determining how long different types of records are maintained and reviewed.

Your Choices and Rights

You have practical choices about how your information is used. You can request access to the information we hold about you and ask for corrections if something is inaccurate. You may request deletion of certain information where it is appropriate and allowed by law.

You can limit certain uses of your information, such as marketing related communications. You can manage cookie settings through your web browser. To make a request, send a written letter by postal mail to 11200 Kirkland Way c2, Kirkland, WA 98033, United States. We will review and respond to reasonable requests in a timely manner.

Security

We use reasonable safeguards to protect the information we handle. Access to information is limited to authorized employees and trusted partners who need it to perform their duties. Our staff receives training on privacy and data handling practices. We use practical technical protections such as secure systems and basic monitoring to reduce risk.

Physical safeguards are used to protect records stored in our facilities. While we take security seriously, no method of storage or transmission is perfectly secure. We cannot guarantee absolute security, but we work continuously to improve our protections and reduce potential risks to your information.

Children’s Privacy

Our services and website are not directed to children. We do not knowingly collect personal information from children under the age of 13. Our services are intended for adults who own or manage property, or for authorized representatives acting on behalf of a property owner.

If we learn that information has been collected from a child without proper authorization, we will take reasonable steps to remove that information from our records. Parents or guardians who believe their child has provided information may contact us by postal mail to request review and removal where appropriate.

Data Transfers

In some cases, information may be processed by trusted vendors or service providers located in other regions. These providers may assist with data storage, software tools, or operational support. When information is transferred, we use reasonable measures to protect it during handling and processing.

We work with vendors who are expected to follow appropriate privacy and security standards. Transfers are limited to what is needed to support our services and business operations. We do not transfer information unnecessarily and aim to keep data protected regardless of where it is processed.

Changes to This Policy

Kirkland Restoration Pros may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. When we make changes, the latest version will appear on this page. We encourage you to review this policy periodically to stay informed about how your information is handled.

Continued use of https://waterrestorationkirkland.com/ after changes are posted indicates acceptance of the updated policy. If changes are significant, we will make reasonable efforts to make them clear on the website so users can easily understand the updates.

Contact Us

For privacy questions or requests, you may contact us by postal mail at the following address. Please provide enough detail so we can understand and process your request.

Kirkland Restoration Pros
11200 Kirkland Way c2
Kirkland, WA 98033
United States

Definitions

Personal information means details that can identify you directly or indirectly, such as your name, address, or contact details. Processing means any action taken with information, including collecting, storing, using, or sharing it. Service providers are trusted companies or individuals who help us perform services, such as subcontractors or software vendors.