Pipe Burst? What to Do in the First 10 Minutes

Water and electricity are a dangerous mix. If water has reached outlets, baseboards, or appliances, go to your breaker panel and switch off the affected circuits. If the panel is wet or you cannot reach it safely, leave the house and call an electrician.

Even if the water seems far from electrical sources, turn off the main breaker if there is any chance of contact. This prevents shocks and reduces the risk of fire. Do not touch any electrical equipment while standing in water.

• Locate your breaker panel now so you know where it is in an emergency.
• If the panel is dry, shut off the main breaker or the circuits for the flooded rooms.
• If you see sparks or smell burning, get out and call 911 from a safe spot.
• Never use a wet electrical device or appliance.
• Keep a flashlight handy in case the power goes out.

Move furniture, electronics, rugs, and important documents away from the water. Use towels, buckets, and a mop to soak up as much water as you can. If you have a wet/dry vacuum, use it to remove standing water quickly.

Take photos and videos of the burst pipe, the water level, and every damaged item. This record helps with your insurance claim. Policies vary, and your insurer decides what is covered. Keep a list of damaged items and their approximate value.

• Photograph the burst pipe and the surrounding area.
• Record the water level on walls and floors with a ruler for scale.
• List each damaged item with its purchase date and approximate value if you know it.
• Save receipts for any emergency supplies you buy, like towels or a dehumidifier.
• Do not throw away damaged items until your insurance adjuster sees them.