Questions to Ask Before Hiring a Fire Damage Contractor

Fire damage involves more than replacing burned items. Soot and smoke residue can spread through walls, ducts, and fabrics, so you need a plan that addresses the whole home. Ask how the pros will clean each surface and what equipment they use.

Also ask how they decide what can be cleaned versus what must be removed. Some materials, like drywall or insulation, may need to be torn out. Honest pros will explain the reasoning behind those decisions so you understand the scope of the work.

• How do you clean soot from walls and ceilings?
• What do you do with smoke odor in carpets and upholstery?
• Do you remove and replace damaged drywall and insulation?
• How do you handle air ducts and HVAC systems?
• What safety steps do you take before entering the home?

Ask how the pros handle insurance paperwork and what documentation they provide. Some pros may help you document the damage for your claim, but the final decision rests with your insurer. Be clear about what the cost depends on, such as the size of the fire and the materials affected.

You can ask for a general price range, but know that exact pricing comes after an inspection. Costs often vary based on the extent of the damage and the work needed. Policies vary, and your insurer decides what is covered.

• What information do you need from my insurance company?
• Do you provide a detailed breakdown of costs?
• What factors affect the final price?
• Can you explain what my policy might cover?
• What steps should I take before filing a claim?

Ask how the pros communicate with you throughout the process. You want regular updates and a clear point of contact. Also ask how they handle unexpected issues, like finding hidden damage behind walls.

In Kirkland, the mild marine climate with wet winters and dry summers means moisture control is especially important after a fire. Ask how they manage drying in damp conditions. Their approach should be thorough and transparent.

• Who will be my main contact during the project?
• How often will you update me on progress?
• What happens if you find more damage than expected?
• How do you handle delays or weather issues?
• What do you expect me to do before work begins?